Schiesser AG: Success in cross-border risk and fraud management
CLIENT: The SCHIESSER company was founded in Radolfzell in 1875 by Jacques Schiesser, a 27-year-old Swiss manufacturer at the time. At its peak, the company employed 4,000 people in Germany alone. In the 1990s and 2000s, SCHIESSER had to cut many jobs and finally filed for insolvency in 2009. Since 2012, SCHIESSER has belonged to the globally active underwear and hosiery group Delta Galil Industries, based in Tel Aviv. This most recently generated sales of 1.5 billion dollars (1.33 billion euros). The German lingerie manufacturer's share was 185 million euros. In total, Schiesser's collection comprises around 4,000 articles annually. The SCHIESSER Group employs about 2,000 people worldwide, of which about 450 are employed at the headquarters in Radolfzell.
NEEDS: SCHIESSER was looking for a transnational risk & fraud solution that could be set up with few IT resources and was easily scalable. The focus was on achieving a maximum acceptance rate in the web store and minimizing bad debt from non-paying customers and fraudsters.
SOLUTION: CRIFs Risk & Fraud solution checks private individuals in Germany, Austria, Switzerland and the Netherlands via a single interface in real time. On the one hand, SCHIESSER benefits from the unique data quality of the market leader in the DACH region and, on the other hand, additional countries, data points and functionalities can be integrated quickly and easily via the existing interface. Thanks to this modular and flexible structure, the solution can be individually tailored to the business model. The two-stage checkout process enables SCHIESSER's end customers to enjoy an improved and smooth customer journey.
RESULTS: Thanks to CRIF's solution, SCHIESSER was able to introduce an active and data protection-compliant payment method control. Through a regular exchange and professional consulting, the KPI's in terms of acceptance rate, conversion rate and ICU rate can be met and optimized at short notice if necessary.