Success Story Toolineo: B2B and B2C from a single source

Success stories Risk management B2B2C (B2B) E-Commerce
: 28/05/2024

As the first address for craft supplies, Toolineo brings together specialist retailers on its platform who offer tools, power tools, and equipment for craftsmen and professionals from many trades. On the Toolineo marketplace, you will find only tools and craft supplies from renowned manufacturers that meet professional standards. At Toolineo, hand tools, power tools, cordless tools, machines, workshop equipment, as well as fittings, fastening technology, accessories, and much more can be conveniently and easily ordered online.

Toolineo has been successfully working with CRIF for several years in the area of Risk & Fraud Management for its online marketplace toolineo.de. Martin Kasper, Team Lead BI & Payment at Toolineo, reports on the collaboration with CRIF:
“What I particularly like is the flexibility of the CRIF system and the fact that it allows us to quickly respond to new fraud patterns and configure individual rules in the decision engine. This way, we can detect fraud early and either automatically route the application for defined payment methods or forward it to manual case processing. Through continuous reviews of further optimization potential, we were able to automate around 25% of the cases based on CRIF’s latest analysis, thereby relieving our team. Furthermore, we have significantly reduced debt collection handovers for new B2B customers.”