Collection

You are the expert in receivables management. We complement your perspective on receivables and the collection process. Together, we reduce process costs, increase recovery rates, and reach the next level. Our services along your collection processes essentially include:

Information provision: If only I had known that earlier! We provide you with relevant information about your debtors, such as identification, location hints, payment experiences, or contact details. You receive this information updated daily, from our credit bureau database, third-party sources, or researched specifically for you.

Decision support systems: Yes? No? Not sure? These systems evaluate diverse information and consolidate it into an automated decision template according to your goals for better decisions, either as Software as a Service or as a Decision Engine on your servers. These are used, for example, in decisions regarding filing a payment order or initiating enforcement proceedings, call center management, long-term monitoring, or address research.

Complementary services: We won’t leave you alone! We are happy to advise you on strategic and operational issues and provide meaningful analyses of portfolios and collection processes. CRIF also supports you with individual research such as heir and vehicle owner identification, business register and bank inquiries, up to outsourcing returned mail handling or portfolio monitoring.

Achieving more together – that’s how we understand collaboration with you in the collection of outstanding receivables. 18 of the 20 largest collection agencies in Germany already work with us in this way. We’d be happy to support you too – get in touch!

A major cost factor in collections is address identification for debtors who have moved without leaving a forwarding address. If preliminary queries don’t yield a deliverable address, a request to the residents' registration office (EMA) is often made. When used extensively, EMA requests account for a large portion of address identification costs.

One approach to reducing costs is limiting the number of requests based on the total or principal claim amount: EMA requests are only made when the value appears sufficiently high. This common practice can be significantly improved by considering two dimensions: the expected success of the identification (deliverable address) and the expected recovery. The success of an EMA request can be well predicted in advance. Combining both dimensions allows for optimized control of EMA requests.

In the Collection ONE product group, these parameters can be individually configured and balanced with ongoing results. The recovery probability can be provided by you, calculated by CRIF, or preferably determined jointly based on combined experience.

Contact us! We’ll help you optimize your costs!